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Call Center Representative at Lions Sightfirst Eye Hospital

Call Center Representative at Lions Sightfirst Eye Hospital, Jobs in Healthcare, Medical, Jobs at Lions Sightfirst Eye Hospital

Established in 1997, Lion’s SightFirst Eye Hospital is among the leading Eye hospitals in East & Central Africa. We are located in the serene Loresho neighborhood, 25 minutes from the Nairobi CBD. We also offer Dental, ENT & Diabetes healthcare services

Call Center Representative

  • Customer Care 

Call Center Representative responsibilities include:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call centre “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions

Job Description

  • We are looking for a Call Center Representative that will be the liaison between our hospital and its current and potential patients.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types.
  •  Ability to multitask, set priorities and manage time effectively

Method of Application

We are hiring a Call Center Representative. If you are interested in the position, send your CV to careers@lionsloresho.org

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